See Your Whole Week at a Glance
Let customers book online 24/7. Drag-and-drop diary, colour-coded scheduling, and automatic job creation. No double-bookings.
THE CHALLENGE
Sound Familiar?
The Problem
- Playing phone tag with customers wastes hours every week and interrupts technicians mid-job
- Double-bookings happen when the diary is a whiteboard or paper calendar shared between staff
- No-shows cost real money — a missed booking is a bay sitting empty with no revenue
- After-hours enquiries go unanswered because nobody is there to pick up the phone
The Solution
- Customers book online 24/7 from a branded booking page — no phone calls needed
- A drag-and-drop digital diary prevents double-bookings with real-time availability
- Automated SMS and email reminders reduce no-shows and keep customers informed
- Every booking converts to a job with one click, so nothing falls through the cracks
FEATURES
Everything You Need
Visual Diary
Day, week, and month views with colour-coded booking cards. See your entire workshop schedule at a glance and spot gaps instantly.
Drag-and-Drop
Reschedule bookings by dragging them to a new time slot. No phone calls, no re-entry — just move and done.
Customer Self-Booking
A branded booking page at your own URL. Customers pick a service, choose a time, and the booking lands in your diary.
Booking Confirmations
Customers receive an automatic confirmation email and SMS the moment their booking is created.
Automated Reminders
SMS and email reminders sent before the appointment. Reduce no-shows by up to 60% without lifting a finger.
Colour-Coded Status
Each booking status has its own colour — booked, confirmed, in progress, complete. Scan the diary and know where everything stands.
One-Click Job Creation
Start a booking and PitlaneHQ creates the job, invoice, and links everything together automatically.
Multi-Site Scheduling
Manage bookings across multiple workshop locations. Each site has its own diary, availability, and opening hours.
HOW IT WORKS
From Start to Finish
Customer Visits Your Booking Page
Share your branded booking URL on your website, Google listing, or social media. Customers see available time slots and select a service type.
Selects Service and Time
The customer picks a service (logbook service, brakes, diagnostics, etc.), enters their vehicle details, and chooses a date and time that works for them.
Booking Confirmed Instantly
The booking appears in your diary immediately. The customer receives a confirmation email and SMS with their appointment details.
Reminder Sent Automatically
PitlaneHQ sends an SMS reminder before the appointment — configurable to 24 hours, same morning, or any interval you choose.
Customer Arrives, Job Starts
Click "Start Booking" in the diary and PitlaneHQ creates the job, generates an invoice, and links everything together. Ready to work.
COMPARE
Why PitlaneHQ?
| Feature | PitlaneHQ | Spreadsheets | Other Software |
|---|---|---|---|
| Online customer self-booking portal | |||
| Drag-and-drop diary with day/week/month views | |||
| Automated SMS and email reminders | |||
| Colour-coded booking statuses | |||
| Quote-to-booking conversion | |||
| One-click booking-to-job creation | |||
| Calendar notes for holidays and reminders | |||
| Multi-site scheduling with per-site availability | |||
| Real-time availability (no double-bookings) | |||
| Branded booking page with your logo |
USE CASES
Real Workshop Scenarios
Reclaiming the Front Desk
The Challenge
A 4-bay suburban workshop was fielding 30+ phone calls a day just for bookings. The receptionist spent more time on the phone than helping walk-in customers.
The Solution
Added the PitlaneHQ online booking link to their website and Google Business listing. Customers started booking online instead of calling.
The Result
Phone booking calls dropped by 65%. The receptionist now focuses on in-person customers and job follow-ups instead of being glued to the phone.
After-Hours Bookings
The Challenge
A regional garage closed at 5pm but most customers could only call during work hours. Weekend and evening enquiries were lost to competitors.
The Solution
The 24/7 online booking page captures bookings at any time. Customers visiting the website at 9pm on a Sunday can book for the following week.
The Result
40% of bookings now come in outside business hours. The garage filled time slots that used to sit empty because customers had no way to reach them.
Specialty Time Slots
The Challenge
A performance shop needed to allocate specific time slots for dyno tuning versus general servicing. A generic calendar could not distinguish between booking types.
The Solution
Configured service types in PitlaneHQ with appropriate durations. Dyno sessions block out longer windows while standard services fit in shorter slots.
The Result
No more accidental double-booking of the dyno bay. Customers self-select the right service type and the diary fills efficiently.
FAQ
Frequently Asked Questions
What Workshops Are Saying
Customer stories coming soon. We are building something workshops will love.
Ready to Streamline Your Workshop?
Join hundreds of Australian workshops already using PitlaneHQ to manage their business more efficiently.