Terms of Service

Last updated: 20 March 2026

These Terms of Service ("Terms") govern your access to and use of the PitlaneHQ workshop management software and related services (the "Service") provided by PitlaneHQ Pty Ltd (ABN pending) ("PitlaneHQ", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

2. Account Registration and Security

To use the Service, you must:

  • Provide accurate, complete, and current registration information
  • Maintain the security of your account credentials (email and password)
  • Promptly notify us of any unauthorised access to your account
  • Accept responsibility for all activity that occurs under your account

You may invite additional users to your workshop account with various roles and permission levels. You are responsible for the actions of all users you invite.

3. Subscription and Billing

Pricing

The Service operates on a modular subscription model, billed monthly in Australian Dollars (AUD). The base plan and optional add-on modules are priced as listed on our Pricing page. Prices may change with 30 days' notice.

Billing

  • Subscriptions are billed monthly via Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis.
  • When you enable an add-on module mid-cycle, you will be charged a prorated amount for the remainder of the current billing period.
  • When you disable a module, no refund or credit is issued for the remainder of the billing period. The module remains accessible until the end of the current period, then stops renewing.
  • Failed payments will be retried automatically by Stripe. If payment is not collected after retries, your subscription may be suspended.

Cancellation

You may cancel your subscription at any time through the Subscription settings page or via the Stripe Customer Portal. Upon cancellation:

  • Your access continues until the end of the current billing period
  • No refunds are issued for the remaining period
  • Your data is retained for a reasonable period to allow reactivation (see Data Retention in our Privacy Policy)

4. Free Trial

We offer a 14-day free trial of the Service. During the trial period:

  • No credit card is required to start a trial
  • You have full access to all features included in the base plan
  • At the end of the trial period, you must subscribe to a paid plan to continue using the Service
  • If you do not subscribe, your account will be placed in a limited state. Your data is preserved and accessible if you subscribe later.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Store, transmit, or distribute malicious code, viruses, or harmful content
  • Attempt to gain unauthorised access to the Service, other accounts, or related systems
  • Use the Service for any purpose other than managing your workshop business operations
  • Send unsolicited bulk messages (spam) via the SMS or email features
  • Scrape, crawl, or use automated means to access the Service beyond documented APIs
  • Resell, sublicense, or redistribute the Service without our written permission

We reserve the right to suspend or terminate accounts that violate these terms.

6. Data Ownership

Your data belongs to you. All workshop operational data you enter into the Service (customers, vehicles, jobs, invoices, quotes, stock, employee records, messages, and uploaded files) remains your property.

  • You may export your data at any time using the Service's CSV export features
  • We will not access, use, or share your workshop data except as necessary to provide the Service and as described in our Privacy Policy
  • We do not use your data for machine learning, advertising, or any purpose unrelated to providing the Service
  • Upon account termination, we will retain your data for a reasonable period and then permanently delete it

7. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by PitlaneHQ and protected by intellectual property laws. Your subscription grants you a non-exclusive, non-transferable licence to use the Service for your workshop business during the subscription term.

You retain all intellectual property rights in the data and content you create using the Service.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (with reasonable advance notice)
  • Unplanned outages caused by infrastructure issues, security incidents, or force majeure events
  • Third-party service disruptions (Stripe, Twilio, etc.)

We do not offer a formal Service Level Agreement (SLA) at this time. We will make commercially reasonable efforts to resolve outages promptly and communicate status updates.

9. Third-Party Integrations

The Service integrates with third-party services including Stripe, Twilio, Xero, MYOB, QuickBooks, and others. Your use of these integrations is subject to the respective third party's terms of service and privacy policy. We are not responsible for the availability, accuracy, or performance of third-party services.

10. Limitation of Liability

To the maximum extent permitted by Australian law, PitlaneHQ's total liability to you for any claims arising from or related to the Service is limited to the fees you have paid to us in the 12 months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian consumer law, including the consumer guarantees under the Competition and Consumer Act 2010 (Cth).

11. Indemnification

You agree to indemnify and hold harmless PitlaneHQ and its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including privacy rights
  • Content or data you input into the Service

12. Termination

We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay subscription fees, or engage in conduct that threatens the security or integrity of the Service. We will provide reasonable notice where practicable.

Upon termination, your right to use the Service ceases immediately. Provisions relating to data ownership, limitation of liability, indemnification, and governing law survive termination.

13. Changes to These Terms

We may modify these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may cancel your subscription before the changes take effect.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Australia.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PitlaneHQ regarding the Service and supersede any prior agreements or understandings.

17. Contact Information

If you have questions about these Terms, contact us:

Start Free Trial