Know Every Customer and Every Car
Manage your workshop customers and vehicles in one place. Full service history, instant rego lookup, and multi-vehicle support. Built for Australian workshops.
| Smith, John | 0412 345 678 | 3 vehicles | 12 Mar |
| Chen, Lisa | 0423 456 789 | 1 vehicles | 08 Mar |
| Wilson, Tom | 0434 567 890 | 2 vehicles | 28 Feb |
| Brown, Mike | 0445 678 901 | 1 vehicles | 15 Feb |
| Patel, Ravi | 0456 789 012 | 4 vehicles | 10 Feb |
THE CHALLENGE
Sound Familiar?
The Problem
- Customer details scribbled in a paper address book or scattered across sticky notes
- No vehicle service history — every visit starts from scratch with the same diagnostic questions
- Manual rego lookups cost time and lead to incorrect make/model/year entries
- No way to quickly see which vehicles are overdue for servicing or have recurring issues
The Solution
- Every customer has a complete digital profile with contact details, vehicles, jobs, invoices, and notes in one place
- Full service history per vehicle — see every past job, part fitted, and technician note instantly
- Instant rego lookup via InfoAgent pulls make, model, year, colour, and transmission automatically
- Vehicle-linked reminders and reports surface overdue services and repeat issues before the customer calls
FEATURES
Everything You Need
Customer Database
Search customers by name, phone, email, or rego. Every customer profile shows their vehicles, job history, outstanding invoices, and communication log.
Vehicle Profiles
Each vehicle stores make, model, year, rego, colour, transmission, VIN, and odometer. Linked to every job ever performed.
Rego Lookup
Type a rego plate and pull vehicle details from the national database instantly. No more manual data entry errors.
Service History
See every job, invoice, and quote linked to a vehicle in chronological order. Know exactly what was done and when.
Quick Create
Add a new customer and vehicle in under 30 seconds from any job, booking, or quote creation modal. Inline forms — no page switching.
Notes & Communication
Add internal notes to customer profiles. See SMS conversation history and lead source tracking per customer.
Multi-Vehicle Support
Customers can have unlimited vehicles. Fleet operators and families with multiple cars are handled naturally.
Contact Management
Phone, email, company name — all searchable. Click-to-call and click-to-email from any customer profile.
HOW IT WORKS
From Start to Finish
Add a Customer
Create a customer profile with name, phone, and email. Or add them inline when creating a new job or booking — the form is built into every workflow.
Register Their Vehicle
Use the rego lookup to auto-fill vehicle details from the national database. Or enter make, model, year, and rego manually. Each vehicle links to its owner.
Work on Jobs
Create jobs against the vehicle. Every job, invoice, quote, and booking is linked to both the customer and vehicle — building a complete service history automatically.
Review History
Open any customer or vehicle profile to see the full timeline. Every part fitted, every hour billed, every note left by a technician — all in one place.
COMPARE
Why PitlaneHQ?
| Feature | PitlaneHQ | Spreadsheets | Other Software |
|---|---|---|---|
| Centralised customer database | |||
| Full vehicle service history | |||
| Instant rego lookup (InfoAgent) | |||
| Multi-vehicle per customer | |||
| Inline customer creation from jobs | |||
| SMS conversation history per customer | |||
| Lead source tracking per customer | |||
| Vehicle-linked job and invoice history | |||
| Customer notes and internal memos | |||
| Click-to-call and click-to-email | |||
| Fleet and multi-car family support | |||
| Service reminder automation per vehicle |
USE CASES
Real Workshop Scenarios
Repeat Customer Recognition
The Challenge
A mechanic with 500+ customers could never remember which car belonged to which person. Every visit started with "what car is it?" and "when were you last here?"
The Solution
PitlaneHQ links every vehicle to its owner. When a customer calls, the receptionist searches by name or rego and sees the full history — last visit, outstanding quotes, and upcoming reminders.
The Result
Customer satisfaction improved noticeably. Repeat customers feel recognised and trust the workshop with their service history.
Fleet Management
The Challenge
A courier company with 25 vans had no centralised record of which vehicle had been serviced when. Vehicles missed scheduled services, causing breakdowns.
The Solution
Each van is registered under the fleet operator customer profile. Service reminders trigger automatically based on date or odometer intervals.
The Result
Zero missed scheduled services in the first 6 months. The fleet manager can check any vehicle status from their phone.
Walk-In Speed
The Challenge
A busy suburban workshop was spending 5 minutes per walk-in customer entering details. During peak hours, the queue backed up.
The Solution
Rego lookup pulls vehicle details in seconds. If the customer exists, their profile appears instantly. If not, inline creation takes under 30 seconds.
The Result
Check-in time dropped from 5 minutes to under 1 minute. Front desk handles 3x more walk-ins per hour.
FAQ
Frequently Asked Questions
What Workshops Are Saying
Customer stories coming soon. We are building something workshops will love.
Ready to Streamline Your Workshop?
Join hundreds of Australian workshops already using PitlaneHQ to manage their business more efficiently.