INDUSTRY · AUTO SERVICESYDNEY · --:--:--
When the phone rings during a brake job, you don't alt-tab.
A workshop OS that fits how an AU auto service shop actually runs — logbook, rego, RWC, parts, diary, all on one screen, all in one tab.
- Logbook services
- Brake & tyre
- Rego / RWC
- Mixed makes
- Suburban
- 1–6 bays
PROBLEM
Reception is the bottleneck.
The phone rings, the customer's at the counter, the tech needs a part code — and you're switching between three apps and a paper diary. That's how bookings get missed, parts get double-ordered, and reminders never go out.
CAPABILITY · 01
Diary that speaks bay.
- Drag-and-drop bookings, colour-coded by bay
- Service-type templates (logbook 60k, brake job, RWC) with default duration + parts
- Type the rego — make, model, year and VIN populate from the plate, so reception never re-keys vehicle details
- PitlaneInfo on the car in the bay: factory logbook schedules, repair times and technical bulletins — no separate manual
- Automated SMS reminder fires before the appointment
CAPABILITY · 02
Quote to invoice without re-keying.
- Digital inspections with green/amber/red ratings and photos — turn the red and amber items into a priced quote in one tap
- Quote + photos sent from the iPad in the bay; the customer approves and e-signs online, which books it in as a pending job
- Approved quote becomes a job; job becomes an invoice
- Order parts straight from the job with live Burson EzyParts stock and pricing where supported — no separate portal tab
- Stock auto-deducts the moment the invoice is raised, so parts never get double-ordered
- GST-inclusive pricing supported (one toggle); Xero sync
CAPABILITY · 03
Reminders that bring customers back.
- Auto rego, logbook-km, and seasonal reminder cycles
- Two-way SMS — customer replies "book me" from the cycle
- Per-cycle conversion reporting so you know what works — coming soon
“We were tab-juggling MechanicDesk, a parts portal, and a paper diary. Switching to PitlaneHQ cut about ten admin hours a week off reception.”
AU auto service workshop · 4 bays · suburban Sydney